Complaints

SINNLA CS FUNDS Limited (the “Firm”) has established a written procedure on the handling of customer complaints. All complaints should, in the first instance, be directed in writing to the Compliance Officer of the Firm, details are as follows:

• Name: Farah Binte Abdullah, Christian Bodenbinder, Alois Zenzi
• Contact Address: 12 Marina, Singapore 018961
• Contact Email: office@sinnla.sg

SINNLA CS FUNDS Limited endeavours to resolve complaints promptly and fairly. Complaints should be submitted in writing, including relevant supporting documentation, to the Company using the contact details provided on this website.

The Company will acknowledge receipt of a complaint and aim to provide a written response within a reasonable timeframe.

f you remain dissatisfied with the Company’s final response, and where applicable under Singapore law, you may be eligible to refer the matter to the Financial Industry Disputes Resolution Centre Ltd (FIDReC).

Financial Industry Disputes Resolution Centre Ltd (FIDReC)
Postal Address: 36 Robinson Road, #15-01 City House, Singapore 068877
Telephone: +65 6327 8878
Email: info@fidrec.com.sg
Website: https://www.fidrec.com.sg